We're here to help. If you run into an issue or have a question about Bolta, reach out and we'll get back to you as soon as we can.

Contact Us

The fastest way to reach us is by email: support@bolta.ai

Please include your account email and as much detail as possible (screenshots, steps to reproduce, affected accounts) so we can help faster.

For a quicker back-and-forth, use the chat bubble in the bottom right corner of this page to talk to us directly.

Common Topics

Account & Billing: questions about your subscription, invoices, upgrading or downgrading your plan, seat limits, or canceling. This also covers failed payments, duplicate charges, and workspace ownership transfers. See our Terms of Service and Refund Policy for eligibility details. When contacting us about a billing issue, include the email on your account and, if applicable, the invoice or receipt number.

Connected Accounts: if a social account shows as disconnected, needs reconnecting, or is missing permissions, try reconnecting it first from your dashboard's account settings. This resolves most token-expiration and permission issues on its own. If reconnecting doesn't work, or an account keeps disconnecting on its own, email us with the affected platform (e.g. Instagram, LinkedIn, TikTok), the account name or handle, and roughly when the issue started.

Content & Scheduling: questions about drafts, approvals, scheduling, or AI-generated content. This covers issues like a post stuck in Draft or Pending Approval, a scheduled post that didn't publish at the expected time, AI output that doesn't match your brand voice, or a post that published to the wrong platform or account. Include the post ID or a link to the draft if you have one, along with the platform and account it was scheduled for.

AI Agents & Automation: questions about agent setup, autonomy or approval settings, voice training, or unexpected agent behavior (such as an agent running on the wrong account, generating off-brand content, or not running on schedule). Include the agent name, the workspace and account it runs on, and the approximate time of the run in question.

Team & Workspace Access: questions about inviting teammates, member roles and permissions, removing a member, or switching between workspaces. If a teammate can't access something they should be able to, include their email and the role they were assigned.

Privacy & Data: see our Privacy Policy for how we collect, use, and store your data, including data accessed through connected platforms. You can request a copy of your data, ask us to correct it, or request deletion by emailing us. We'll confirm your identity before acting on the request and respond within one month, per our GDPR commitments outlined in our Terms of Service.

Before You Contact Us

A few quick checks resolve many issues without waiting on a reply:

Refresh the page or sign out and back in, in case your session is stale.
For a disconnected account, try reconnecting it directly from account settings before emailing us.
Check whether the platform itself (Instagram, LinkedIn, X, TikTok, etc.) is reporting an outage, since publishing delays are sometimes on their end, not ours.
Confirm which workspace you were in, since settings and connected accounts are workspace-specific.

If none of that resolves it, email us and include what you were trying to do, what happened instead, and when it happened. Screenshots and post or workspace IDs help us investigate faster.

Response Times

We aim to respond to all support requests within one business day. For urgent account or billing issues, such as an unexpected charge or a locked-out account, mention "urgent" in your subject line and we'll prioritize it.

Feature Requests

Have an idea for something you'd like to see in Bolta? Feature requests aren't handled over email. Instead, submit and vote on ideas from your dashboard at Support > Feature Requests. This helps us prioritize based on what the most people are asking for, and lets you track the status of requests you care about.

Learn More

Visit Bolta University for guides on getting the most out of the platform, including connecting accounts, training your voice, and setting up agents.