Engager setup is now clearer and better aligned with connected platforms, with reply-behavior controls restored and inbound-only campaigns streamlined. MCP tools and documentation have also been updated, while reply actions now handle Facebook permission limitations more reliably.
Restore reply-behavior controls and show them only for supported connected platforms and accounts
Simplify inbound-only Engager campaigns by removing unused listener steps and improving CRM contact loading
Expand and refresh MCP tool groups and documentation, including inbox items, agent runs, replies, buckets, and voice cards
Impact: You can configure campaigns more confidently and rely on smoother reply actions, even when Facebook App Review permissions are limited.
More Flexible Engager Workflows and Tooling · Bolta Changelog | Bolta